This policy applies to paid financial planning consultations with SyncPath Business Finance Co., Ltd. It is stated here in full so you know the terms before you agree to any engagement. Where a specific window below is not yet confirmed by the business, it follows standard market-consistent practice and is marked as proposed.

Eligibility

A fee is refundable where a consultation is cancelled before work has begun, as set out below. A consultation is considered started once we have opened or reviewed any records you sent in preparation, or once the session has begun, whichever is earlier.

Cancellation before the session

Full refund — if you cancel at least 48 hours before the scheduled session, the full fee is refunded. (proposed window, pending business confirmation.)
Partial refund — if you cancel within 48 hours of the session, 50% of the fee is refunded to cover the held time. (proposed, pending business confirmation.)
Cancellations must be sent by email to info@syncpath.click or by phone to +66-53-217-468. The cancellation time is the time we receive your message.

Rescheduling

You may reschedule a session once at no charge if you notify us at least 24 hours before the scheduled time. A second reschedule of the same session is treated as a cancellation and re-booking under the terms above.

Deposits

If a deposit is taken to hold a session date, it is refunded in full under the 48-hour rule above and forfeited only if you cancel within 48 hours without rescheduling. No deposit is requested at the inquiry stage.

No-shows

If you do not attend a scheduled session and have not cancelled, the fee is not refunded. You may book a new session at the standard fee. If the no-show was caused by an emergency, email info@syncpath.click and we will review it in good faith.

Work already started

Once a consultation has begun, the fee is not refundable. If the session cannot be completed for a reason on our side, we will offer to rebook at no charge or refund the fee in full — your choice.

Non-refundable items

Fees for a session that has already taken place.
Fees where you provided records that we reviewed in preparation, even if the session was then cancelled by you within 48 hours — the preparation time is charged at the partial-refund rate.
Any third-party cost we paid on your instruction at your request (for example, a referral fee paid to a named professional). These are passed through at cost and are not refundable once incurred.

Processing time and method

Approved refunds are returned to the original payment method within 14 days of our confirmation. (proposed, pending business confirmation.) If the original method cannot accept a refund, we will agree an alternative with you by email.

How to request a refund or cancellation

Email info@syncpath.click or call +66-53-217-468. Include the date you booked and the name on the inquiry. We will confirm receipt within two business days and confirm the refund decision within seven business days.

Exceptions

Where Thai consumer-protection law gives you a stronger right than this policy, that stronger right applies and nothing here reduces it. If you believe a charge was made in error, contact us and we will investigate before any time limit is counted against you.

Last revised: October 2026. The 48-hour, 50%, and 14-day figures are proposed market-consistent defaults pending business confirmation and logged in the build record.